Post by Victoria on May 2, 2008 17:46:13 GMT
Oooh, my turn, my turn.
So, I work at at the Portuguese Telecommunications Call Center for Costumer Support and Complaints. Our pool is know as "Bad Humour Team". Why? Because we get to have people screaming at us all day long. We work far less than the other pools but, by Jove, we deserve less work, because most of us live in high stress after having out mothers insulted every single day. So I have some bile to let out:
Dear Supervisor:
Yes, I know my "communication" skills have a bad rating because "I don't follow script". Why don't I follow script as much as I should? Because most people thing we are retarded. With us being unable of diverting away from script, we're little more than human machines -- parroting the same sentences again and again, while we could actually be useful if we could say more than what's be written. If someone doesn't understand what we're telling them, repeating the same key sentences AGAIN and AGAIN will not make them understand.
And yet you keep telling us "We're the face of PTC." and that we must do all we can to help the costume. If we're the company's face, then judging from the kind of answers we can give, they probably think the company is just a bunch of retarded, idiotic, drooling morons.
No love
Me.
Dear Call Centerers of PT Communications ADSL Services:
Please PLEASE stop sending your costumers to us whenever they complain that they have trouble with ADSL. We handle the phones, you handle the internet.
We phones, you interwebz.
Stop asking the costumers if their phone makes noise, as small as might be, just to have an excuse to send them to us. Seeing we are all in the same company, if you need us to repair a line, you just have to ASK. Because -- guess what -- we're in the same bloody company! I'm tired of having hysterical costumers insulting my bloodline because you make them feel ling a pingpong ball. You know FULLY well that if they can use their phone, we can't register a complaint.
Kindly go shove a ******* pine tree up your ******* ****.
No love
Me
Dear retarded Costumers:
Screaming at me won't fix your stupid phone.
I work at a CALL CENTER. I'm hundreds of miles away from your home. What I do is punch buttons, type and send messages. If the technician is rude, failed his appointment or was in bed with your wife (I've seen all of these three happening) don't come screaming at me. Talking with manners and calmness will make it easier for me to help because I won't be ill tempered.
Same applies if you're in a hurry to get your phone fixed. Telling me that you're quitting PTC and join one of their competitors doesn't touch me at all, nor will make the technicians fix it faster. I don't care if you do quit -- actually I'd be happy if you did. It would mean it would be one less person for me to register complaints for. That's not my job -- that's the job of the Retention Pool, and god forbid I'd prevent them from doing their job.
Bullying me or trying to intimidate me won't work either. Claiming you'll file a complaint against me with my superiors if your phone doesn't get fixed in a day doesn't scare me -- I only get in trouble if I outright insult you. If I follow protocol (which is what pisses you off) no matter how much you complain about me, my supervisors won't even call me to talk to them.
If you spend more time pissing me off than being calm and rational when you're complaining about your phone not being fixed for a few days now, I will also be nasty and do my job in the worst possible manner -- you know what? If instead of bitching about me and my family, you actually act in a constructive way, and ask when is the phone getting fixed, I am able of actually schedule an emergency visit from the techies in 12 hours. But nooo, you rather just insult me -- when funnily, if it depended on me, the techs would be working 24\7 and fixing phones one hour after the complaint was registered.
Also, do NOT call me on a Saturday evening asking why your phone isn't fixed yet, when you called Saturday morning to report it. You're not at work and neither are the techies -- I am at work because I'm being explored by a multinational and there are so many teachers in the bloody market that I'd have to hold someone hostage before I could find a job teaching. Normal people DO NOT WORK on the weekend so don't have the gaul to be upset.
Go die in a fire,
Kindly
Me.
...
Phew, that felt good.
So, I work at at the Portuguese Telecommunications Call Center for Costumer Support and Complaints. Our pool is know as "Bad Humour Team". Why? Because we get to have people screaming at us all day long. We work far less than the other pools but, by Jove, we deserve less work, because most of us live in high stress after having out mothers insulted every single day. So I have some bile to let out:
Dear Supervisor:
Yes, I know my "communication" skills have a bad rating because "I don't follow script". Why don't I follow script as much as I should? Because most people thing we are retarded. With us being unable of diverting away from script, we're little more than human machines -- parroting the same sentences again and again, while we could actually be useful if we could say more than what's be written. If someone doesn't understand what we're telling them, repeating the same key sentences AGAIN and AGAIN will not make them understand.
And yet you keep telling us "We're the face of PTC." and that we must do all we can to help the costume. If we're the company's face, then judging from the kind of answers we can give, they probably think the company is just a bunch of retarded, idiotic, drooling morons.
No love
Me.
Dear Call Centerers of PT Communications ADSL Services:
Please PLEASE stop sending your costumers to us whenever they complain that they have trouble with ADSL. We handle the phones, you handle the internet.
We phones, you interwebz.
Stop asking the costumers if their phone makes noise, as small as might be, just to have an excuse to send them to us. Seeing we are all in the same company, if you need us to repair a line, you just have to ASK. Because -- guess what -- we're in the same bloody company! I'm tired of having hysterical costumers insulting my bloodline because you make them feel ling a pingpong ball. You know FULLY well that if they can use their phone, we can't register a complaint.
Kindly go shove a ******* pine tree up your ******* ****.
No love
Me
Dear retarded Costumers:
Screaming at me won't fix your stupid phone.
I work at a CALL CENTER. I'm hundreds of miles away from your home. What I do is punch buttons, type and send messages. If the technician is rude, failed his appointment or was in bed with your wife (I've seen all of these three happening) don't come screaming at me. Talking with manners and calmness will make it easier for me to help because I won't be ill tempered.
Same applies if you're in a hurry to get your phone fixed. Telling me that you're quitting PTC and join one of their competitors doesn't touch me at all, nor will make the technicians fix it faster. I don't care if you do quit -- actually I'd be happy if you did. It would mean it would be one less person for me to register complaints for. That's not my job -- that's the job of the Retention Pool, and god forbid I'd prevent them from doing their job.
Bullying me or trying to intimidate me won't work either. Claiming you'll file a complaint against me with my superiors if your phone doesn't get fixed in a day doesn't scare me -- I only get in trouble if I outright insult you. If I follow protocol (which is what pisses you off) no matter how much you complain about me, my supervisors won't even call me to talk to them.
If you spend more time pissing me off than being calm and rational when you're complaining about your phone not being fixed for a few days now, I will also be nasty and do my job in the worst possible manner -- you know what? If instead of bitching about me and my family, you actually act in a constructive way, and ask when is the phone getting fixed, I am able of actually schedule an emergency visit from the techies in 12 hours. But nooo, you rather just insult me -- when funnily, if it depended on me, the techs would be working 24\7 and fixing phones one hour after the complaint was registered.
Also, do NOT call me on a Saturday evening asking why your phone isn't fixed yet, when you called Saturday morning to report it. You're not at work and neither are the techies -- I am at work because I'm being explored by a multinational and there are so many teachers in the bloody market that I'd have to hold someone hostage before I could find a job teaching. Normal people DO NOT WORK on the weekend so don't have the gaul to be upset.
Go die in a fire,
Kindly
Me.
...
Phew, that felt good.
